When I returned home on July 22nd from my annual women's retreat, I was going to drive to the store. I noticed that the power steering wasn't working also the indicator dash confirmed to "Service Power Steering". I parked the car back in the driveway. I took my husbands truck instead.
We dropped the car off to our local dealership on Friday, July 27th. It was later in the day so they said they would get to it on Monday.
We did hear back from the dealership until Monday letting Raymond know that the cost of the power steering mechanism and all the other issues that they found would come to $3300.00 They said they would give us a 10% discount. On Tuesday Raymond told them that we couldn't afford that so they said they would give us a 20% discount. They were told to go ahead with all the repairs. With the 20% off that would leave us paying close to $2700.00 I decided that it was worth it to have Matt's car fixed.
The dealership said that they hoped to have it back to us by Friday, August 3rd. On Friday we were told that some of the parts still had not come in and so we would have the car back on Tuesday, August 7th. That did not happen either! They were having a hard time with the driver's side door installing the new mechanism for the locks.
Finally, On Friday, August 10th I said I don't care about the driver's side door I just needed my car back. It had been 2 weeks!!!
We arrived at the dealership around 5:30pm I wrote the check to the dealership for $2656.06. As I drove down interstate 80 I noticed that the car was making a loud noise. It sounded exactly like it did when we took it to the dealership on July 27th. Moments later the same power steering indicator came on and my steering wheel became hard to turn. I just paid nearly $2700 to have this replaced and here we are not even 15 minutes later with The SAME ISSUE two weeks after them having my car!
To say I'm not Happy would be an understatement! They picked me up at Target where I had pulled in. We went back to the dealership and they have my car once again. They said they would hopefully not have to charge me more. That statement shocked me. How would you charge me MORE when the problem has not been fixed? They did give me a loaner car but acted like they were really doing me a favor by not charging me for it! Wow!
BTW, the dealership cashed my check the very next day even though they still have my car?
So now, here we are another week later Today is Friday, August 17th. I still do not have my car. They told my husband that it will be another nearly $500 with another 20% discount. This time it's an EM component? Oh, and the wrong part was ordered so that is why it's taking longer.
I do realize that the car is 10 years old. I have taken very good care of it. Matthew loved his car.
I don't know much about cars or what it takes to fix them but I am shocked that my car has been in the shop for 3 weeks they cashed my check without the problem being fixed and the car still there and are going to charge us even more!
